S. 264In committee

Improving Veterans’ Experience Act of 2025

Introduced: Jan 28, 2025

Latest action date: Jan 28, 2025

Latest development

Read twice and referred to the Committee on Veterans' Affairs.

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Congress: 119th Congress
Introduced: Jan 28, 2025
Recorded roll calls: 0

Status detail: The most advanced recorded stage is committee consideration.

Plain-language overview

What this bill does

Improving Veterans’ Experience Act of 2025

This bill establishes the Veterans Experience Office within the Department of Veterans Affairs (VA) to carry out the key customer experience initiatives of the VA relating to veterans’ and beneficiaries’ satisfaction with and usage of VA benefits and services.

Additionally, the office must

require the heads of other organizations and offices within the VA to report regularly on customer experience metrics, action plans, and other customer experience improvement efforts;
collect veteran-derived data to determine satisfaction and for use in policymaking;
provide strategic guidance and strategies to VA entities for engaging with veterans and beneficiaries;
assess and advise the VA on the accuracy and helpfulness of websites and customer-facing information of the VA; and
assess and advise the VA on the status and opportunities for improvement of the customer service efforts of the VA.

The requirements of this bill terminate on September 30, 2028.

The Government Accountability Office must analyze and report on the methodology, effectiveness, and implementation of the VA’s approach to improving veteran and beneficiary customer experience and satisfaction.

Civixly topics

What this legislation is about

Civixly topics make federal and state legislation comparable. They are derived from the official CRS policy area and legislative subjects.

Elections & Government Family & Social Services

Official CRS policy area

Armed Forces and National Security

View 7 official legislative subjects

Congressional oversightData collection, sharing, protectionDepartment of Veterans AffairsExecutive agency funding and structureGovernment information and archivesGovernment studies and investigationsVeterans' pensions and compensation

Committee activity

Committees and subcommittees that received, reviewed, marked up, or reported this legislation.

senateStanding

Veterans' Affairs Committee

Official committee record ↗

Referred ToJan 28, 2025

Amendments

Proposed changes to this measure, with their latest official outcome or action from Congress.gov.

No amendments are listed for this measure.

Checked against Congress.gov Sep 15, 2026.

Action timeline

Newest action first. Action language comes from the official Congress.gov record.

View full action timeline2 actions

Jan 28, 2025
Read twice and referred to the Committee on Veterans' Affairs.
IntroReferralSenate
Jan 28, 2025
Introduced in Senate
IntroReferralLibrary of Congress

Roll-call votes

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